Error setting up payroll category (deduction)

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Experienced Cover User
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Experienced Cover User
Experienced Cover User

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Error setting up payroll category (deduction)

Hello 

 

I am trying to set up a payroll deduction category and receive the following error message:

 

AccountRight Application Error Report
=====================================
Application Version: 2019.4.23.1014
Application File Version: 2019.4.23.1762
Incident Id: 5c941231-3c8e-4a29-8402-d44b1ed98aea
Time: 15 April 2020 8:55:03 AM

Code:
System.NullReferenceException


Message:
Object reference not set to an instance of an object.


Stack Trace
----------------------------------------
1 : System.NullReferenceException
----------------------------------------

 

It is an online file, the last four digits are 9108 and the ID is 3.

 

Thank you 

Sarah C

1 REPLY 1
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MYOB Moderator
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MYOB Moderator
MYOB Moderator

2,317Posts

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Re: Error setting up payroll category (deduction)

Hi @AustaxTSV 

Apologies for delay in response.

 

Generally, this error is linked to corrupt information in standard pay of the employee card files or missing tax table information. If you're still experiencing thi issue, identify the affected cards by exporting employee cards via Import/Export Assistant with just Co./Last NameFirst Name & Tax Table selected, and then follow the steps given:

 

  1. Open the affected Employee Cards.
  2. Go to Payroll Details.
  3. Select the Taxes tab.
  4. Confirm there is a Tax Table selected – select one if it is missing.
  5. Select the Standard Pay tab.
  6. Click Reset to Original Amounts.

Please let us know if the issue is still unresolved.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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