Error when assigning ATO Reporting Category

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Experienced Cover User
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Experienced Cover User
Australia
Experienced Cover User

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Error when assigning ATO Reporting Category

Hi,  I am getting ready for Single Touch Pay and as I go through each payroll category assigning them with ATO categories one of my Categories (Leave without Pay) comes up with the error

 

"WagesPayrollCategory_ExemptionsNotDeduction"

                             OK

 

I have not used this category for a long time - I also went through and unticked any employees that are linked with this category.  I also cannot delete the category as it has history entries attached to it.

 

I can't go any further as it comes up when you go to do the next step for the ATO reporting as it wants me to clarify this error first before going ahead.

 

Has anyone had this error.  

Not sure how I'm going to get round this one???

 

 

2 REPLIES 2
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MYOB Product Team
6,305 Posts
MYOB Product Team
Australia
MYOB Product Team

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Accepted Solution Solved

Re: STP

Hi @NowHolly70 

 

I've seen other Users solve this issue by refreshing their Payroll Category following these instructions:

 

  1. Open the necessary payroll category - Payroll>>Payroll Categories>>Wages
  2. Click the Exempt button and tick (or untick) all the categories listed before selecting OK
  3. Close the Payroll Category
  4. Reopening the payroll category and attempt to add that ATO Reporting Category before selecting OK
  5. Go back in and reset the Exempt categories where possible.

Let us know how you go.


Cheers,
Hayden
MYOB Product Team

Currently Working On:
Supplier Feeds | In Tray (Server)
MYOB Capture App | MYOB Invoices app
Previously Worked On:
In Tray (Front-End) (2019-2020)
MYOB Support (Various roles - 2015-2019)

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Experienced Cover User
20 Posts
Experienced Cover User
Australia
Experienced Cover User

20Posts

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Re: STP

Thanks Hayden,

 

I had to actually call MYOB for this one, and that's exactly what I had wrong.

 

She was very helpfull and helped me along the way a little more (that is in setting up for STP)

I have their direct number on hand now, but hopefully smooth sailing from here.

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