Error when emailing Payslips

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Error when emailing Payslips

We have had to currently upgrade to Accountright 2020.3.1 in order for the new Tax Tables to be done, however, in doing this with My Logon i am unable to emial payslips and it just keeps coming up with an error message. The email goes to outlook but it doesnt have an attachment and it creates a draft copy. How do we fix this problem. 

It has not occurred with other users.

5 REPLIES 5
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: Error when emailing Payslips

Hi @LaurieWalsh 

 

Thank you for your post and sorry this is occurring for you.  

 

Could you please upload to this post a screenshot of the error for me? The error message might give us some clues as to what is occurring and how we might be able to resolve it. 

Kind regards,
Jesh

MYOB Community Support

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Re: Error when emailing Payslips

We had to restart our Server and this has seem to fix this particualr problem, However, I cannot backup one of our Company Files now it just keeps saying there are errors. I have attached screen shot of the error that keeps coming up.

MYOB Moderator
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Re: Error when emailing Payslips

Hi @LaurieWalsh 

 

I am glad to hear the problem has been resolved, however this new error generally is a backup issue when accessing files from Network Libraries. Would this be the case for you? What you can try is backing up the file locally on the computer the file is stored on, instead of using the network library. This has resolved the issue for most clients. 

Please let us know how you get on and if you require further assistance. 

Kind regards,
Jesh

MYOB Community Support

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Re: Error when emailing Payslips

Hi The error is now back when emailing Payslips.

 

It doesnt allow me to email them and when it tries to it doesnt have the Payslip Attached.

 

Please see the error document i have attached.

MYOB Moderator
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Re: Error when emailing Payslips

Hi @LaurieWalsh 

 

Thank you for your response. 

 

Having a look at the screenshot, I can see that the third email down has used a special character in their address, which could be the culprit. The special character used is (-), which can cause such errors. 

 

Alternatively, if you're emailing a contact who has multiple email addresses, check to make sure the email addresses are separated by a semi-colon (Smiley Wink. Furthermore, this error can also appear when other software or your system settings stop the email being transferred from AccountRight to Outlook. This includes:

  • Windows permissions
  • Outlook security settings
  • Third party security software, such as antivirus
  • User Access Control settings

You may need the assistance of an IT professional for the latter, however I would start with checking that third email down and asking the recipient if they have another email address you can send to. Then, once you have a new email from the, test it. Does that work now without error?

Kind regards,
Jesh

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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