Error with leave balance after reinstating employee

[Jackie4504]

I am having the same issue as a previous person. We have reinstated an employee who was terminated and had all leave paid out. Upon reinstating him, he has an incorrect leave balance which should be zero leave entitled. After searching posts, I can see this is a common issue with MYOB and the only way to resolve it is to send the file into them. Unfortunately, I have already reinstated him rather than starting a new card, as I can see this also helps resolve the issue.

Can someone from MYOB please get in touch so I can have this file fixed? 

Thank you

[Melisa_D]

Hi @Jackie4504, 

Thanks for your post and welcome to the Community Forum ! If the Entitlement balance detail report is out of balance can you please send me a private message with the below details so I can arrange the repair for you:

• The employee's name
• The date of termination
• The date of reinstatemenT
• Serial number
• Your full name and email address

[HWF]

Hi, I am having the same issue.  When I tried the link for Private Message, it doesn't seem to work.  I need to run payroll again for this rehired employee.  How can I fix the leave balances as they should be 0.  
Thanks,

Heather

[Melisa_D]

Hi @HWF, 

Thanks for your post. I've responded to you via your post here and have enabled your private message access. 

[SakunnaK]

Hi 

I have the same issue with 2 of our employees that we reinstated.  Could you please advise the solution for this?

Thank you.

[Melisa_D]

Hi @SakunnaK,

If the Entitlement balance detail report is out of balance can you please send me a private message with the below details so I can arrange the repair for you:

• The employee's name
• The date of termination
• The date of reinstatemenT
• Serial number
• Your full name and email address

[SakunnaK]

Hi @Melisa_D 

I have sent you a private message since Wednesday and have not heard back from you.  Could you please advise if this issue has been fixed?  Thank you.

[Melisa_D]

Hi @SakunnaK, 

At times we may take a little longer than expected to respond, I've responded to your private message now requesting more information. 

[SakunnaK]

@Melisa_D  our file still has not been fixed, also discover few more inactive employees who left the company in 2016 & 2017 has their leave accrual showing again.  These employees' card were not terminated in MYOB unfortunately.

Could you please advise of when the issue will be rectified?

Thank you.

[Laura85]

I have the same issues, no luck from the Chat support today they are telling me to reverse pays to fix this issue but howcome I can do this for old terminated employees.

Can you please help me as well. 

I have two data files affected and who knows how many employee balances affected now.

Laura