GrossAmount Error: The derived aggregated gross YTD amount must not be a negative amount (ATO error code: CMN.ATO.PAYEVNTEMP.000389)

[NatNat777]

The following error has appeared in our first payroll since updated to STP 2.

Error
 - GrossAmount Error: The derived aggregated gross YTD amount must not be a negative amount (ATO error code: CMN.ATO.PAYEVNTEMP.000389)

It has appeared for 3 employees all who have salary sacrifice, they do not sacrifice their full salary so they still have a gross amount.  I have pushed through the STP report anyway to see what happens.

But I would like MYOBD to advise on this ASAP and how to fix it.

[DAH57]

I am also having the same issue, i have staff waiting to be paid today

but do not want to risk lodging the pay and having it rejected !!

[Sleeper1]

Hi,

I have recieved this same message in the New finacial year run IE 1st July 2022.

I have 2 people who salary sacrifice an amount and both these names have the above errror message.

I tried entering as a positive amount, but then it increased the net pay so that didn't work.

My salary sacrifice is set up as Salary Sacrifice and RESC. 

What should I do?

[Tracey_H]

Hi @NatNat777 and @DAH57 

Our developers are investigating this error. In the meantime, reversing the salary sacrifice payrun and reprocessing in the AccountRight browser is resolving this error.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Sleeper1]

Sorry, Not quite sure what you mean. I didn't go ahead and send to the ATO. What do you mean when you say reprocessing in the Browser? I have 2 employees with this error message who get salary sacrifice.

[Sleeper1]

Just re did the pays and the same error message has come up.

[Tracey_H]

Hi @Sleeper1 

Open AccountRight in a browser by clicking on Open in web browser from the desktop Command Centre. Then process the salary sacrifice payrun from the browser version and send the report. The report should be accepted without any errors.

Please let me know if you need further help.

[AFU2]

I have the same issue hopefully someone can help us soon pleaseeeee

[Tracey_H]

Hi @AFU2 

As mentioned previously, processing salary sacrifice payruns in the AccountRight browser version is resolving this error for users.

Please let me know if you need further help.

[DAH57]

I do not like using the browser version and pay $160 per month to use the desktoop version, i would appreciate MYOB solving the problem ASAP