GrossAmount Error: The derived aggregated gross YTD amount must not be a negative amount (ATO error code: CMN.ATO.PAYEVNTEMP.000389)

[Karuna0607]

Hi

We had the same issue and sent it through and it was accepted.  We did a little searching on the ATO and found this information which may help to explain the error - In your STP report, salary sacrifice components appear as positive amounts regardless of the salary packaging method you use. It's important to understand how your product manages salary sacrifice because some products may require you to enter negative amounts into your payroll so that calculations can be completed correctly.   It is also mentioned in the ATO Webinar https://tv.ato.gov.au/ato-tv/media?v=bi9or7odm11xjw  at about 1:05 min in. 

MYOB could put a tick box (like they do for reduction of annual leave etc) that could automatically reduce gross wages.  This would make the deduction a positive.  

[Administrator24]

Hi,

this is nightmare for us and hopefully that MYOB fix a.s.a.p as it is very hard to fix for payroll officers.

[RobertTowns]

when will this be fixed? I waited on the phone for three hours last Thursday to sort this out and it was still not resolved. I don't think the person I was talking to at MYOB even knew that there were so many with this problem

[ACHI]

Hi Tracey, That is really not a good fix! I did try & do it yesterday but the pay run online was not correct. It did not have any of the TIL, Leave or KMs I had entered in the desktop version - was just everyones standard pays. So I would have had to recreate the whole pay run online.

I have instead just not reported ot the ATO yet, and will send an updated report once you have fixed this bug. It is not acceptable to just say use the online version, when it actually doesn't work and we're paying for the desktop one...

[CarolineH1]

Did the Single Touch Payroll report work OK after you pushed it through?  I am having the same issue with one of my employees who sacrifice a % of their income rather than a set $ amount each pay.

[ACHI]

Hi Caroline, Yes it seems that I was able to push through the report in the payroll reporting centre afterwards. And from what I can see - it looks okay now. 

[trioplumb]

Hi Caroline

no after hitting send again, my report is still setting at Not Sent - guess it will just sit there forever

I reversed the payroll transaction and processed through online web browser and this transaction seems fine

[youth16]

I have issues with the employee who has salary sacrifice only

The rest are ok.  So i went to the salary sacrifice to take off the salary sacrifice and push it throug.

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@ACHI wrote:

Hi Caroline, Yes it seems that I was able to push through the report in the payroll reporting centre afterwards. And from what I can see - it looks okay now. 

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[Miriam1]

Hi

My report to the ATO was rejected after submitting from the Web version. 

[David14]

I too have had these errors. Obviusly to do with RESC and Salary Sacrifice as l work for NFP sector.

So frustrating after spending hours over the phone talking to MYOB staff in NZ, Africa etc who were helpful but didnt solve the problem. Tried ringing again to be told there is a 3-4 hour wait. I know its a busy time of year, but surely these problems should be a high priority & fixed ASAP. I have waited 10 days to run the 8/7 payroll but still have the errors. Please advise when this error is going to be fixed? I am unsure how to acess file via the alternate means.