Leave Entitlement Reports has a difference from the card balance

[marketcreations]

The Entitlement Balance [Detail] report from July 2019 to date, it shows the correct hours balance under the "Hours from pays" line, however, it shows the incorrect "Card balance" in the report, and shows a "difference" which is equal to the VOID payroll processed to correct an allocation of leave. It was processed as 160 hours normal pay istead of Holiday Pay. I have tried deleting the entry, re-entering, adjusting the opening hours but it alway shows a difference of -160. We have used the VOID a few times and it hasn't been a a problem.

I have attached a detailed report.

[CloudMindAcc · Accepted solution]

Hi @marketcreations 

Have you recently or in the past upgraded from V19 to AccountRight Live.   Sometimes the upgrade distorts the leave balances and if this is the case you need to get MYOB data repair team to fix at the back end?

If this is the case reply to this post and someone from MYOB will send you next steps @Tracey_A @Steven_M 

[Melisa_D]

Hi @marketcreations, 

Thank you for your post. Our post Incorrect Entitlement Balance reports after upgrading to AccountRight 2019 has information and instructions on how this can be fixed within your file. 

Please do let us know if you have any further questions. 

[marketcreations]

We did change over mid-October 2020 so I will get MYOB to have a look. It has affected only two employee cards.

Thank you for your help.

Regards,

Joanne 

[Melisa_D]

Hi @marketcreations, 

Just wanted to see how you're going with this, Did the above help article Incorrect Entitlement Balance reports after upgrading to AccountRight 2019 instructions resolve this for you ?