Long Service Leave Accrual Not Showing On Payslips

[Hancock1]

Hi I am new to MYOB. The employees of the company I am now working for don't have their leave entitlements showing on their payslips. Apparently they used to but for a while now it has dropped off. I had a look at an individual employee's card and it has "Print on Pay Advice" ticked but not showing. Please help?

[Mel_Mel]

Hi @Hancock1,

If you go into Payroll Liabilities under the Payroll tab, and go to Entitlements, you will be able to tick "print on pay advice" in the actual entitlement setup tab.  

[Hancock1]

Hi Mel, do you mean payroll categories then entitlements as I do not have a option for payroll liabilitites under the payroll tab on the command centre? Under this section Annual Leave Accrual has been ticked but if I click ok this error shows up "EntitlementPayrollCategory_ExemptionsNotHourlyWages" shows up. Do you know what this means?

[IanChait]

Hi @Hancock1 

Go to Payroll Categories, then select the Entitlements Tab. From there open the Entitlement and tick the box Print on Pay Advice. Also make sure the second box is also ticked Carry Remaining Entitlements Over to New Year.

[Hancock1]

Thanks Ian yes both boxes are ticked however when I hit OK this error appears "EntitlementPayrollCategory_ExemptionsNotHourlyWages"

[Steven_M · Accepted solution]

Hi @Hancock1 

To correct the message "EntitlementPayrollCategory_ExemptionsNotHourlyWages" when editing an entitlement do follow the below steps:

1. Go the relevant entitlement in Payroll>>Payroll Categories>>Entitlements and select to open that entitlement (arrow next to the name)
2. Take note of the percentage in the calculation basis
3. Click the Equals "Hours per pay period" option
4. Click into the Equals "% percent of xx" option - You may get a prompt at this stage, just select Ok to that message
5. Retype the Equals "% percent of xx" option before selecting OK
6. Close the Payroll Category List.
7. You would then be able to go into that entitlement to make the necessary changes if required.

The above process refreshes the entitlement calculation basis and the exemption categories which the error message is linked to.

Do let us know how you get on and if you require further assistance.

[Hancock1]

Fixed!!!! Thanks Steven!