MYOB Super & TFN 333 333 333 not accepted

Experienced Cover User ElkaS
38 Posts
Experienced Cover User
Australia
Experienced Cover User

38Posts

20Kudos

0Solutions

Solved: Go to Solution

MYOB Super & TFN 333 333 333 not accepted

We have some staff who are <18yo and don't earn enough to have a TFN, so they have chosen to be exempt from quoting a TFN on their TFN Dec form - this means I put 333 333 333 in their TFN info in their card. but MYOB Super rejects this number.  At times they do earn enough to earn Super. MYOB Super rejects these staff in AR2019 version so I have to use a different clearing house to lodge their super.

Does anyone have advice how I can get MYOB Super to accept their super in the usual batch?

Thanks, Elka

4 REPLIES 4
MYOB Moderator CloverQ
7,376 Posts
MYOB Moderator
Australia
MYOB Moderator

7,376Posts

537Kudos

1,151Solutions

Re: MYOB Super & TFN 333 333 333 not accepted

Hi @ElkaS 

 

When you try to record the Pay Superannuation transaction in the current version of AccountRight (2019.3), does it display a red x icon against a particular super payment?

 

If so, could you please click anywhere in the line contains the error icon, what is the exact error message?

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced Cover User DenDen
14 Posts
Experienced Cover User
Australia
Experienced Cover User

14Posts

3Kudos

1Solutions

Re: MYOB Super & TFN 333 333 333 not accepted

Hi Clover

We have the same issue.

Error is "You need a valid Tax File Number for this employee"

Thanks 

Highlighted
MYOB Moderator CloverQ
7,376 Posts
MYOB Moderator
Australia
MYOB Moderator

7,376Posts

537Kudos

1,151Solutions

Accepted Solution Solved

Re: MYOB Super & TFN 333 333 333 not accepted

Hi @DenDen @ElkaS 

 

This particular error indicates that the Tax File Number is not a valid number for Super Stream. 

 

While the alternative ATO tax file numbers (111 111 111 etc) works for payment summaries, they are not valid TFN supported for Pay Super. You do need to enter a valid tax file number for each employee in order to proceed. 

 

If you are unsure how to obtain valid TFN for your employees, please do contact ATO for further information.

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Experienced Cover User ElkaS
38 Posts
Experienced Cover User
Australia
Experienced Cover User

38Posts

20Kudos

0Solutions

Re: MYOB Ssuper & TFN 333 333 333 not accepted

Thanks alot Clover for your help on this. Appreciate it.

Cheers, Elka

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post