MYOB phone customer support is disgusting

[PeleRankin]

Have now been on hold for 1 hour and 47 minutes. I have a life and only wish we used a different accounting package. Subscription fees get nothing in return. So frustrating!! And this is just one of many such experiences. Will you guys ever get your act together?

Thanks for nothing!

[Yanike_S]

Hi @PeleRankin 

Thank you for the feedback. I am sorry to hear you have this negative service experience. If you want to leave feedback, I recommend clicking on Contact us and under Feedback & complaints click on Submit feedback. 

We try to provide support in a few different ways such as our LiveChat, Community forum, and phone support.  If you have any specific inquiries you can post them here on the forum and the community as a whole can provide support and advice to resolve them. 

[PeleRankin]

I don't want to use the forum. I wanted to speak to a customer representative. Myob seems to rely on the community to resolve issues for them. I'd like to separate linked Wages & Salaries expense account on the P&L report to reflect different entities of the business.

I already use categories and jobs but my employer wants to see this all on the main P&L report.

Is it possible and if so, please advise.

I'd appreciate a phone call. 

[PeleRankin]

Forgot to mention that I gave up on MYOB customer phone support after 2 hours.

[AlanT]

Hi @PeleRankin 

Yes you can show them separately.  I have a client who wants this too.

You need to create a separate expense account in the PnL and on each employee's card, go to the Payroll Details tab and then the Wages sub tab and here you will see a field called Wages Expense Account.  Select the new expense account you have just created for this employee.

P.S.  I have also created a header account for these with a sub total.

Regards,

AlanT

[Tracey_H · Accepted solution]

Hi @PeleRankin 

We're not able to provide callbacks via this channel, however, MYOB Moderators on the Community Forum are MYOB employees, you can tell us by the title under are usernames, our signature panels and the purple m next to our usernames.

To separate wages for different entities in the P&L you would create separate wage expense accounts for each entity. Depending on your requirements and set up you could create separate payroll categories for each entity and link the applicable expense account. Or, if employees only work for one entity, select the applicable wage expense account in their employee card>>Payroll details tab>>Wages>>Wages expense account which will override the default wage expense account.

Please let us know if you need further help.

[PeleRankin]

Hi @AlanT 

Awesome! Love the clarity of your instructions.

Much appreciated.

Cheers

Pele

[naomiacute]

I had the same issue. I was on hold for over 2 hours then the operator hung up on me. I have found the chat help to much quicker!

[PeleRankin]

I feel your pain. I don't know why MYOB claims to have phone customer service - oxymoron. Fees keep rising but service remains appalling.