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I am processing my superannuation through Pay Super for the month of August & i am missing an employees entry whose superannuation fund is AMP Super.
I have checked the setup of their employee file & it is all setup correctly, with AMP ticked as being their default fund, their memebrship number is showing in their file also.
I have tried to complete a void payroll entry with just the superannuation amount for the 31st August & it still is not showing in the Pay Super window. I have no idea now on how i process this payment to AMP.
Any help would be much appreciated.
Solved! Go to Solution.
From reading you post you seem to be on the right track. I would recommend having a look at this support article (click here to open). It runs you through common FAQs that others have come across and used to resolve their queries similar to yours.
If you still have issues after going through this please feel free to reply to this post.
This article has helped. I never had the Pay Directly from Account Right box ticked.