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Missed Super Stream Payment

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Experienced Cover User Robyn_G
12 Posts
Experienced Cover User
Australia
Robyn_G
Experienced Cover User

12Posts

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Missed Super Stream Payment

Hi,

I am processing my superannuation through Pay Super for the month of August & i am missing an employees entry whose superannuation fund is AMP Super.

I have checked the setup of their employee file & it is all setup correctly, with AMP ticked as being their default fund, their memebrship number is showing in their file also.

I have tried to complete a void payroll entry with just the superannuation amount for the 31st August & it still is not showing in the Pay Super window.  I have no idea now on how i process this payment to AMP.

Any help would be much appreciated.

Regards Robyn

3 REPLIES
MYOB Moderator JakeN
919 Posts
MYOB Moderator
Australia
JakeN
MYOB Moderator

919Posts

137Kudos

108Solutions

Accepted Solution Solved Solution

Re: Missed Super Stream Payment

Hi @Robyn_G,

From reading you post you seem to be on the right track. I would recommend having a look at this support article (click here to open). It runs you through common FAQs that others have come across and used to resolve their queries similar to yours.

 

If you still have issues after going through this please feel free to reply to this post.

Cheers, JakeN

Social Support Representative

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Experienced Cover User Robyn_G
12 Posts
Experienced Cover User
Australia
Robyn_G
Experienced Cover User

12Posts

1Kudos

0Solutions

Re: Missed Super Stream Payment

Thanks Jake,

 

This article has helped.  I never had the Pay Directly from Account Right box ticked.

 

Thank you.

MYOB Moderator JakeN
919 Posts
MYOB Moderator
Australia
JakeN
MYOB Moderator

919Posts

137Kudos

108Solutions

Re: Missed Super Stream Payment

Hi @Robyn_G,

I am glad that I was able to provide you with helpful information.

Please don't forget to mark the solution as accepted at the bottom of the post to let others know that it helped as well.

Cheers, JakeN

Social Support Representative

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