More than one EmployeePayrollDetails exists for employeeId

[AnnetteW]

Hello - I have seen several comments re this error and so I think it is a reasonably common problem.

I now have the same problem on a file I am actively using. Can I please have someone contact me to assist with resoving this issue - is there a script that needs to be run (that seems to have been the resolution previously) or is it something that we are now able to resolve ourselves.

The file is for Shed World and the Serial Number is . 

Here is the error message:

AccountRight Application Error Report
=====================================
Application Version: 2022.10.24.7505
Application File Version: 2022.10.24.7529
Incident Id: 4c7b4fc9-325b-4548-8145-648b8f552539
Time: Monday, 28 November 2022 11:50:55 AM

Code:
Unknown (0)

Message:
(Unknown): ShowUIView(CardDetail,...,...)

Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 7643

[Steven_M · Accepted solution]

Hi @AnnetteW 

I've arranged for the necessary script/tool to be run over that company file for you.

Do ensure that you close down and reopen that company file before trying that card again.

Let us know how you get on and if you require further assistance.

[AnnetteW]

Thanks Steve - all sorted