No ETP on payment summary

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CarolWA
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Re: No ETP on payment summary

Do you have to redo all the pays with ETP please?

Ive done as suggested but hasnt come across in finalisation 

Emily_B
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Re: No ETP on payment summary

Hello @CarolWA 

 

There shouldn't be a need to redo all ETP pays unless you know there are certain employees it's not showing up properly for. Ensure that the correct ATO Reporting Category has been assigned for the ETP payment (more information on that in this Help Article), and check that the 'Type of Wage' for the ETP payment Wage Category is 'Salary.' Hourly ETP Wage Categories won't show up properly. 

 

Finally, ensure you run a $0 pay for those employees so that the figures calculated from any corrections you may have made will be pushed through to YTD totals. 

Kind regards,
Emily

MYOB Community Support

CarolWA
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Re: No ETP on payment summary

Still doesn't go across, have redone $0 pays etc

been 24 hrs since I did it as well.

Any more ideas, please?

Do the employees have to have wages set as salary as well please?

Thanks

Carol 

 

Sue1234
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Re: No ETP on payment summary

I tried the method suggested, it still doesnt appear in both Payment Summary and Verification Report.

Please help!!

Janeamanda
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Re: No ETP on payment summary

Thank you for assistance, suggestions and comments on my post, I have been off the air for a few days now.  I am back working on this file on Tuesday so I will hopefully be able to finalise STP with assistance of all that have contributed.  Again Thank you 

Kind regards

JaneAmanda

Emily_B
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Re: No ETP on payment summary

Hello @CarolWA and @Sue1234 

 

I sincerely apologise for my delayed response on this thread concerning ETP and I am sorry the above troubleshooting (hourly vs salary fix) has not worked for you. It has recently come to our attention there is an issue for some users of ETPs not appearing in the YTD Verification Report. Our development team are working on this issue and hopefully will have a fix for you as soon as possible. 

 

I will update this post when I have further information and again, I do apologise for the frustration this is causing.

Kind regards,
Emily

MYOB Community Support

Sue1234
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Re: No ETP on payment summary

Thank you Emily, I will wait for your fix.

 

I had sent the manual Payment Summary to the staff yesterday so that he can at least lodge the Tax Return first with the correct figures. The  problem is actually only with the Verification Report not picking up this ETP Taxable Payment Component. (only one staff was affected, other staffs also with ETP Payment had no problems luckily)

 

Hope it will be an easy fix by just running a nil payroll run once you found the bug.

 

Thanks.

 

 

 

 

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