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No Payroll Option in AccountRight

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Sharon22
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Australia
Sharon22

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No Payroll Option in AccountRight

I need to become STP ready.  The MYOB instructions tell me to click on Payroll. However there is not a Payroll option, just Accounts, Banking, Sales, Purchases, Inventory and Card File.  Phone wait is over 30mins, live chat is not working, they're not replying on the facebook page and I cannot find an email address for them.  Can anyone help?

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MYOB Moderator Maxine_BC
841 Posts
MYOB Moderator
Maxine_BC
MYOB Moderator

849Posts

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Accepted Solution Solved Solution

Re: No Payroll Option in AccountRight

Hey @Sharon22,

 

Thanks for posting on the community forum.

 

I have taken a look at your account and can see that you are using AccountRight Standard. This product does not have a payroll function which would explain why you are not able to find a button for it. Is this the account you are referring to?

 

If it is, you would need to look at upgrading your subscription. If this is not the account you are referring to, can you please send me the relevant serial number in a private message. 

Here is a link that will take you to your private messages- Private Messages . You can send me a private message here.

 

**If this response has been useful, please click the "Accept As Solution" button to help other users find this information.**

Cheers,
Maxine

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Sharon22
2 Posts
User
Australia
Sharon22

4Posts

0Kudos

0Solutions

Re: No Payroll Option in AccountRight

Thanks.  Finally got through via phone after 45 minutes.  Have had to buy a $10/month Essentials STP addition.  Weird thing is I don't use MYOB for inventory so really only need Essentials but it was going to be more expensive per month that what I'm on.

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