Not showing billable amounts on the Time Billing activity job report

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Not showing billable amounts on the Time Billing activity job report

Hi All,

 

I'm currently facing an issue with Time Billing reporting. I used to export an Activity report to see how many hours and cost our staff spent on the jobs, I believe it was working fine before, but recently I tried to export that report, however it only gave me the number of hours but with no cost, attached example for your reference.

 

Can you please help me with fixing this?

 

Thank you

Remon

Activity Report.jpg
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Re: Time Billing Issue

Hi @Remon 

 

Do you know what Filters are set on the report currently?

Have these been changed since the last time you ran the report?

 

You could also try running the Employee Slip Detail (located within the Time Billing Reports) to extract details you are looking for.

 

Please let me know how you go.

 

Thanks,

Tiffany.

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Re: Time Billing Issue

Hi @tiffanyo

 

Thanks for your response.

 

I don't have any filters set on the report, and I have just resetted all filters and it's the same issue.

 

I have just tried the the employee slip detail report, and it's the same, it gave me the number of hours but with no value. Also, this report will give me all activites for all employees, however I would like to know the activities spent for a specific job if that make sense.

 

Regards,

Remon

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Re: Time Billing Issue

Hi @Remon 

 

Looking at the report you have produced the Billable hours and amounts look correct thus there should be a Billable value - based on standard activity setup. If you are not seeing the information, we would need to see a screenshot of the raw activity slip for that line not showing the value on the report. Also getting one of the Activity set up would be ideal.


Just doing some testing for you, the only way I could make a similar thing to what you are seeing was adding amounts to the adjustment fields on the activity slip to force there to not be any billable amounts but still show billing hours.

Kind regards,
Steven

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Re: Time Billing Issue

Hi @Steven_M 

 

Apologies for the late response and thanks for your response.

 

I'm not sure exactly how to export the raw format of the report, can you please advise me on how to do that?

 

Would you require the company file to have a look at the issue?

 

Regards,

Remon

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Re: Time Billing Issue

Hello,

 

I was wondering if anyone can help me with this please.

 

Regards,

Remon

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Re: Time Billing Issue

Hi @Remon 

 

The raw activity slip being a screenshot of the Enter Activity Slip window showing for that line not showing the value on the report. For example, click on a line on one those reports and it should generate the Enter Activity Slips window with that activity slips showing - this is what we need a screenshot of.

 

An example of what we do require would be:
Attachment.PNG

Kind regards,
Steven

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Re: Time Billing Issue

Hi @Steven_M 

 

Thanks for your reply.

 

Please find attached sceenshot as requested.

 

Screenshot.jpg

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Re: Time Billing Issue

Hi @Remon 

 

Thank you for that screenshot. 


Looking at that the rate value is listed as $0.00 which has resulted in a no billable dollar but as there is a Unit it has shown on the report.

 

My recommendation would be to investigate the activity, in particular, the rate and see what setting you have that rate (Lists>>Activities>>Select the Activity>>Rate section).

Kind regards,
Steven

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Re: Time Billing Issue

Hi @Steven_M 

 

Thanks for your response.

 

I had a look at the Activity Window, it shows that all activities are chargable as per Employee Billing Rate

 

01.jpg

 

I reviewed the billing rate for the employee, and it was $0, then I applied an amount to this billing rate

 

02.jpg

 

I then generated the report, however again, the amounts for billable hours were $0, I entered two activites for this week, and the amounts were applied, so it looks like this will affect timesheets entered after these changes.


03.jpg

 

Is there any way I can apply this to previous timesheets instead of making them manually?

 

Regards,

Remon

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