PAYG Witholding Glitch

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PAYG Witholding Glitch

Hi Team,

 

Few of our staff report to us that the weekly withholding tax nearly double up and this happened after we done our update for 2020.1 SE.

 

We had to create a new employee card these exsiting staff and the tax is calculated correctly now... 

 

We suspected is a system Glitch and could MYOB support please kindly look into these?

 

I could provide a few screen shot if required...

 

Thanks,

JTAN

 

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Re: PAYG Witholding Glitch

Just spoke to the support team over the phone and got transferred to Payroll team. Payroll team can't help and need to refer this to technical team!

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Re: PAYG Witholding Glitch

Hi @J_Tan 

 

If you try to create a test payrun for the employees having this problem in future date, is the withholding still getting doubled? At times, it has been noticed that if there is a value for PAYG withholding in the Standard Pay, then while creating a payrun, value can get doubled. Could you please check that as well and zero that out before creating another payrun. ( Standard Pay can be found in Card File>>Cards List>> Employees>> Payroll details>>Standard Pay).

 

Please let me know how you go on. 

Kind regards,
Komal

MYOB Community Support

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Re: PAYG Witholding Glitch

Hi Komal,

 

Thanks for your email.

 

Just checked- standard pay as "<Calculated>" and also Withholding Variation Rate = 0%

 

Feel free to give me a call if you need to drill into our system.

 

 

Thanks,

JTAN

(08) 8391 0966

 

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Re: PAYG Witholding Glitch

Hi @J_Tan 


Could you please confirm if you use timesheets ? Once we have this information and few screenshots, we would be able to invesitgate the issue in depth.

Kind regards,
Komal

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Re: PAYG Witholding Glitch

Hi Komal,

 

We use another clock in sofware to export the file to the "Timesheet".

 

Please kindly provide me the email for screen shots.

 

Thanks,

JTAN

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Re: PAYG Witholding Glitch

Hi @J_Tan 

As discussed with you through private messages, this issue has been escalated to the relevant team who will contact you shortly.


Feel free to post should you have further queries.

Kind regards,
Komal

MYOB Community Support

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