Pathetic 'Help Line'

[GranPrix]

I have been on hold for two (2) hours!! And then to have the person just hang up the line! It sounds like your help line is staffed in Soweto, people screaming and carrying on in the background like a bazaar, very unprofessional!

I'm trying to deal with this as your program has decided that information I diligently spent time inputting was not required anymore and has deleted it. The only way I can re-enter the info is if it gets sent to the ATO and employee again? Not ideal.

I agree with several other people now, Xero is looking seriously good!!

[Tracey_H]

Hi @GranPrix 

Sorry to hear you've had that experience with our phone based teams. If you wish to provide further feedback you can do so via the Feedback & Complaints channel on the Contact us page on our website.

Having a look at your account you've recorded a payrun which has been reported through STP and now appears to be missing from AccountRight. So that I can look into this for you can you please send me the following screenshots in a private message:

• Payroll Activity report for the full Year-to-date
• Payroll reporting centre>>Reports tab
• dates of the payrun in question
• Transaction Journal>>Payroll tab>>Print