Pay Super Authorisation not working?

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Experienced Cover User
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Experienced Cover User

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Pay Super Authorisation not working?

Hi, 

I am trying to authorise our super payment and once i have keyed in my log in and password it sends me the code to my mobile but on the screen it says "Whoops, something went wrong - It looks like this service is unavailable right now. Please try again later"

Is anyone else having this issue? 

3 REPLIES 3
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MYOB Moderator
35,793 Posts
MYOB Moderator
New Zealand
MYOB Moderator

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Re: Pay Super Authorisation not working?

Hi @SHPreschool 

 

The Pay Super service is currently being investigated by our teams as some clients are encountering a Service unavailable or unable to authenticate messages.

Kind regards,
Steven

MYOB Community Support

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Contributing User
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Re: Pay Super Authorisation not working?

Yes I am having the same issue.  Myob is currently investigating. 

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MYOB Moderator
35,793 Posts
MYOB Moderator
New Zealand
MYOB Moderator

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Re: Pay Super Authorisation not working?

Hi @SHPreschool  @DebL67 

 

Apologies for getting back to you with regards to this one.


As indicated, we did encounter a number of clients encounter an error when authorising Pay Superannuation at the start of this week (Week commencing 09/03/2020). These have since been resolved (on 10/03/2020) and clients should be able to authenticate and process their pay superannuation transactions as per normal. 

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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