Pay Super Colonial First State FirstChoice Wholesale Personal Super

[Helen_Keegan]

Hi

Having an issue processing the Super Payment for an employee.  I have checked with Colonial and they say that everything supplied to them was correct (member number, ABN, etc).  But I am getting the message:  This fund can no longer receive contributions using Pay Superannuation.  They did suggest dropping the first 3 numbers supplied by the employee to make it start with 011 which I did, but still received the same message.

Colonial First State FirstChoice Wholesale Personal Super

Spin/USI FSF0511AU

Fund ABN 26 458 298 557

The employee supplied a member number as:  001011*********  as mentioned, I dropped the first 3 numbers, 001 but still didn't work

Thank you

[KatieLou]

I had this same problem a few years ago with Colonial.

There should be 12 digits. So go to the end and count 12. This meant dropping the first digit which was a "1"

Let me know if it works.

[Helen_Keegan]

Thank you, but I do only have the 12 numbers as his member number.

[KatieLou]

Bummer.

One more suggestion. The BPAY options have a "1" at the beginning. You could try just dropping the "00"

Other than that - I can't remember how I fixed it.

[Sam_R]

Hi @Helen_Keegan @KatieLou,

Thank you for your posts. 

The most common cause of an error here is a mismatch between the selected Fund and the Member Number Rule being applied.

Make sure the correct fund is selected as some funds share the same name and users should select the correct fund based on the SPIN / USI number.

For example, when we have checked the member number entered (supplied by the fund) they have had the prefix 011. When we checked the Superannuation Fund, they had selected COLONIAL FIRST STATE ROLLOVER & SUPERANNUATION FUND not COLONIAL FIRST STATE - FIRSTCHOICE WHOLESALE SUPER.

Please refer to the table below:

If you get a member matching exception and the member number is correct within the file, try removing the first 3 digits of the employee membership number and trying again.

Do reach out if I could assist any further. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Helen_Keegan]

Hi Sam

I have checked all these things as suggested several times, even re-entering and it is all as it should be but I am still getting the error message unfortunately

[Sam_R]

Hi @Helen_Keegan,

Thanks for trying that.

So that I can investigate this further, could you please send me a private message with the following details:

• Serial number
• Business file name 
• Employee name