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Pay Super - Verification Code - Sorry, we're not ready to verify your bank account at the moment, please try again late

KatieLou
Contributing Cover User
9 Posts
Contributing Cover User
Australia
Contributing Cover User

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Pay Super - Verification Code - Sorry, we're not ready to verify your bank account at the moment, please try again late

Hi, 

currently having so many issues getting a file set up. MYOB seems to be having a lot of issues and staff we have dealt with have been useless.

 

Now we have another issue - Putting in the verification code for pay super and receiving the following message: Sorry, we're not ready to verify your bank account at the moment, please try again later.

 

It hasn't verified as when we go into Superannuation Payments, we are redirected to the page for the code again.

 

Is there a problem with MYOB, again? We do not want to sit on hold for ages and then get bounced around multiple people before being disconnected again - I suggested that I post on here for her.

 

My new client is very discouraged and very frustrated. She wanted to go to Xero saying she didn't want to use a provider that was making a simple process so difficult. I do agree with her. I have never had all these issues we are having to set her up. 

 

1 REPLY 1
Komal_S
MYOB Moderator
5,411 Posts
MYOB Moderator
MYOB Moderator

5,411Posts

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Accepted Solution Solved

Re: Pay Super - Verification Code - Sorry, we're not ready to verify your bank account at the moment, please try again late

Hi @KatieLou 

Sorry to hear you're experiencing these issues. Generally, this error means that the bank account has already been verified and you should be able to sign in to the service. However, if you haven't done that or the Sign-up option is appearing instead of sign in, please send me the following details by Private Message so we can investigate this further: 

 

  • Serial number
  • Email address
  • Company file name

Kind regards,
Komal

MYOB Community Support

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