Pay Super - Verification Code - Sorry, we're not ready to verify your bank account at the moment, please try again late

[KatieLou]

Hi, 

currently having so many issues getting a file set up. MYOB seems to be having a lot of issues and staff we have dealt with have been useless.

Now we have another issue - Putting in the verification code for pay super and receiving the following message: Sorry, we're not ready to verify your bank account at the moment, please try again later.

It hasn't verified as when we go into Superannuation Payments, we are redirected to the page for the code again.

Is there a problem with MYOB, again? We do not want to sit on hold for ages and then get bounced around multiple people before being disconnected again - I suggested that I post on here for her.

My new client is very discouraged and very frustrated. She wanted to go to Xero saying she didn't want to use a provider that was making a simple process so difficult. I do agree with her. I have never had all these issues we are having to set her up. 

[Komal_S · Accepted solution]

Hi @KatieLou 

Sorry to hear you're experiencing these issues. Generally, this error means that the bank account has already been verified and you should be able to sign in to the service. However, if you haven't done that or the Sign-up option is appearing instead of sign in, please send me the following details by Private Message so we can investigate this further: 

• Serial number
• Email address
• Company file name

[HelenHolman]

I am having this same problem.  I had to call the assistance line 2 days ago because I was unable to register for Pay Super and now I am trying to verify the bank account and I am getting the 'sorry we are not ready' message.  

Does it take more than a couple of days to be able to verify the bank account?

[KatieLou]

You will need to contact MYOB. The reason I was getting this message was that MYOB didn't set up the account properly initially. It is a clitch at their end and a very frustrating one.

[Komal_S]

Hi @HelenHolman 

As @KatieLou  mentioned, you will need to contact our team in order to get this corrected. You can either do this by sending us your details by Private Message or by contacting our phone support team.

[MYOB4Apple]

Im getting the same issue. If I press the private message button to send you my details it fails...

[Komal_S]

Hi @MYOB4Apple 

Please try this link and you should be able to send me a message now. 

[MYOB4Apple]

Sent 4 hours ago. Please provide an update ASAP.

[Komal_S]

Hi @MYOB4Apple 

I have received your private message and investigating why you haven't received the code. I will get back to you once I have further update on this. 

Thank you for your patience in the meanwhile. 

[MYOB4Apple]

I have received the code per my image sent to you.

It just comes up with an error per the others here!!!