Pay Super payment authoriser

[JenTay11]

Hi 

Iam a Pay Super payment authoriser - i am trying to update my new mobile number but can seem to find where to do this

Thanks

[Komal_S · Accepted solution]

Hi @JenTay11 

In order to change the verified mobile number, you have to fill out the change of details form for pay super and email it through. I have emailed you the form, please fill it out and send it on the email address provided.

Let me know should you need further assistance.

[NGProductions]

I have the same issue as above. I am currently in New York, but my Australian mobile number is still receiving texts. However, it is not receiving this code. Is there a block on numbers that are overseas?
If I need to change the number to a number in Australia, where do I find this form?

[Komal_S]

Hi @NGProductions 

I've attached the change of details form here so you can update the mobile number as the verification codes are not sent if the number is used overseas. 

[NGProductions]

Thank you Komal. Why would the code not be sent to an Australian mobile overseas? That makes no sense

[Komal_S]

Hi @NGProductions 

We've received a few reports in the past of codes not being received overseas, however, if you send us your serial number and company file name by a Private Message, we can check the specific reason for your case.