Pay Super - service unavailable for some employees

[McBainMcCartin]

Hi 
I'm trying to pay super via MYOB portal and the service seems to be unavailable to some employees.
I have been paying them normally in the past, but all of the sudden had an error. 

What could I do to resolve this? 

[Melisa_D]

Hi @McBainMcCartin,

Thank you for your post. I'm happy to assist, can you please confirm if you get an error message ? If you do, can you attach a screenshot of it to this thread. 

[McBainMcCartin]

Hi Melissa 

Please find the screenshot attached. Note that it only happens to some employees and not all. 

[Melisa_D]

Hi @McBainMcCartin, 

Thanks for the screenshot. Can I please confirm if you've had a serial number change recently or previously for this file ? If so, can you please send me a private message with the following information:

• Serial number 
• File ID (This can be found by going to Help > About MYOB AccountRight)
• Your full name and email address

[McBainMcCartin]

Hi Melissa 

Thanks for the prompr reply. 

Im having troubles private messaging you. Once I click private message, nothing shows up and I have tried different browsers and in different computers. 

Is there any other way I can private message you? 

Thank you 

[Melisa_D]

Hi @McBainMcCartin, 

Apologies can you please try again now ?

[McBainMcCartin]

Hi Melisa 
Please find file attached 

[Melisa_D · Accepted solution]

Hi @McBainMcCartin, 

Thank you for working with me via private messages with this, glad to hear that the script fixed this ! Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.