Pay Superannuation function not working ARL V2019.3

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val2peas
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Pay Superannuation function not working ARL V2019.3

Hi, I am currently trying to submit a clients superannuation payment through the Pay Superannuation function in MYOB AccountRight Live version 2019.3 but an error message comes up. Please advise if this function is currently down? Warm regards, Valentina Armijo
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Steven_M
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Re: Pay Superannuation function not working ARL V2019.3

Hi @val2peas 

 

We are aware of clients encountering error messages when accessing certain services and functions. This is something that we are currently investigating.

More information and updates, when they come to hand, will be available on Unable to access various MYOB functions and services - 17/01/2020

Kind regards,
Steven

MYOB Community Support

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AmandaSA
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Re: Pay Superannuation function not working ARL V2019.3

Hi

I have had exactly the same problem in AR 2019.4 online. I have just tried to pay the super in the last 10 minutes.

I go out & I try again but keep getting the same message.

magnatlivestock
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Pay Superannuation - "Whoops something went wrong"

I am using the Pay Superannuation fuction for the first time.  All staff super details are correct have when I hit record I error window pops up "Whoops something when wrong.  It looks like this service is unavailable right now. Please try again later".  Can someone please assist.  From previous threads it looks like this error message may appear for several reasons and need help troubleshooting.

Steven_M
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Accepted Solution Solved

Re: Pay Superannuation function not working ARL V2019.3

Hi Everyone


As mentioned on Unable to access various MYOB functions and services - 17/01/2020, we did receive some reports of clients encountering errors when accessing MYOB products and services. These have since been resolved by our team and products should be functioning as per normal.

 

@val2peas  @magnatlivestock  @AmandaSA 

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

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