Pay Superannuation not displaying all my staff

[powdercoat]

Hello, I went to pay the superannuation via the Pay Superannuation tab in Payroll and for the month of March and April, only about half of my staff's superannution is displayed. I checked with the Employees Superannuation Advice (Summary) report and the accrual of the superannution is correct, but it doesn't display in the Pay Superannuation tab. This is since the latest update to 21.2.1. Never had a problem before.

Please help urgently before I get fined by the ATO. Thanks.

I won't upload the file as this is confidential information

[Komal_S · Accepted solution]

Hi @powdercoat 

This can happen if the superannuation funds linked to these employees do not have "Pay Superannuation using AccountRight" ticked under Lists>>Superannuation funds. Therefore, our first recommendation would be checking that and if there are any funds unticked, please tick them and see if the pay super list then shows those missing employees.