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Paying Super

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Experienced Cover User PGOA
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PGOA
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Paying Super

Hi

    I am trying to pay the super and after I have authorised the payment I am not getting an authorisation code from MYOB I haven't had this problem before?

6 REPLIES 6
MYOB Moderator Steven_M
30,427 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

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Re: Paying Super

Hi @PGOA

 

We are currently looking authorisation codes not being received by Pay Superannuation clients. We do appreciate the importance of getting those codes and our team are currently investigating to resolve as soon as possible.

Kind regards,
Steven

MYOB Community Support

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MYOB Moderator Steven_M
30,427 Posts
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Steven_M
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Accepted Solution Solved Solution

Re: Paying Super

Hi @PGOA

 

Speaking with the team, the issue preventing authorisation codes from being sent out has been resolved and should now be working as intended.  Do try it again and let us know how you get on with that - it can take up to 20minutes for that code to be received.

 

Note: you will need to select to resend that authorisation code

Kind regards,
Steven

MYOB Community Support

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Experienced Cover User PGOA
16 Posts
Experienced Cover User
Australia
PGOA
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Re: Paying Super

Thanks it is working now

Experienced Partner Davidv
27 Posts
Experienced Partner
Australia
Davidv
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Re: Paying Super

Steven

 

The issue is not resolved as it is still happening and has been since 1st March

Belle777
1 Post
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Belle777
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Re: Paying Super

I have been trying to authorise the super payment since yesterday. I have tried several times and I keep getting a message saying Whoops something has gone wrong. Looks like the service is unavailable. Try again later.  Does anyone know how to resolve this issue?

MYOB Moderator Steven_M
30,427 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

30427Posts

3771Kudos

4438Solutions

Re: Paying Super

Hi @Davidv & @Belle777

We are aware of a situation where clients are not able to receive their authorisation code for processing Pay Superannuation. We are working on identifying the cause to resolve it as quickly as possible. 
 
For more information and updates when they come to hand please see Authorising Pay Superannuation Transactions

Kind regards,
Steven

MYOB Community Support

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