Payment Summary System Error Message

[ChrisyJones]

I am trying to print out the payment summarys etc but i can get passed the Fringe Bennefit tab as it keep giving me an error message and i cant get passeed it.  

I have spent hours on the phone with the so called help desk but their solution did not work even though told me it does ???? Well it doesnt and I have people waiting for these summarys.

This is the error report if someone has any idea i would much appreciate it:

AccountRight Application Error Report
=====================================
Application Version: 2019.2.22.2609
Application File Version: 2019.2.22.5066
Incident Id: ed330d2c-8cfd-4cf0-849b-052d983991e2
Time: Wednesday, 10 July 2019 11:46:45 AM

Code:
System.ArgumentException

Message:
An item with the same key has already been added.

Stack Trace
----------------------------------------
1 : System.ArgumentException
----------------------------------------
System.ArgumentException: An item with the same key has already been added.
at mscorlib!0x06000335!System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) +0x10
at mscorlib!0x06003922!System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) +0x81
at System.Core!0x06000b69!System.Linq.Enumerable.ToDictionary[TSource,TKey,TElement](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer) +0x41
at MYOB.ARLive.UI.PaymentSummaries!0x0600038c!MYOB.ARLive.UI.PaymentSummaries.Controllers.PaymentSummaryController.StoreFringeBenefitValues() +0x3f
at MYOB.ARLive.UI.PaymentSummaries!0x0600028f!MYOB.ARLive.UI.PaymentSummaries.Forms.PaymentSummaryReportableFringeBenefit.OnPageLeaving(PageLeavingEventArgs args) +0x5d
at Huxley.UI.Forms!0x06003208!MYOB.Huxley.UI.Forms.BaseForms.BaseViewWizard.OnCustomRight1Clicked(ButtonClickedArgs args) +0x12e
at Huxley.UI.Forms!0x06002e9e!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
at Huxley.UI.Forms!0x06002e1b!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnCustom1_Click(Object sender, EventArgs e) +0x30
at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f
at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2
MODULE: MYOB.ARLive.UI.PaymentSummaries => MYOB.ARLive.UI.PaymentSummaries, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:582288dfc3c8479a8d513f5238fb0ad1; A:1
MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:787898cf30e74224a74eab3f03edf350; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1

----------------------------------------

[JLD1]

Having the same problem

[Gayathri]

Hi @ChrisyJones, @JLD1,

Thank you for the post! Welcome to the MYOB Community Forum.  

As I see that error you encounter is when there is a duplicate mapping in database background. This needs to go to the Data File Repair team.

If you can send a private message with the details:

1. The serial number of the company file (Setup>>Company Information).
2. Account Name
3. Contact Email Address
4. Phone Number
5. Company File ID

Here is a link that will take you to your private messages- Private Messages . You can send us a private message here.

@JLD1 Could you please confirm when you are getting this error? please include your error details also when you are sending me the private message.

If you have any further questions, please feel free to post again.

Thank you.

[ChrisyJones]

Hi Gayathri,

I have PM'd you and sent another message, i see you have been online but no responses.  This is extremely urgent could you please respond or can anyone help with getting this file repaired?

Cheers Chrisy

[RPB]

Chrissy - have you had any resposne into how to amend the Payment Summaries?

[ChrisyJones]

Hi RPB,

Nope not yet and i cant spend over an hour on the phone either, stuck at the moment. 

[Gayathri · Accepted solution]

Hi @ChrisyJones,

Thank you for the post!

I have sent your details to the concerned team.

Appreciate your pateince.

Thank you.

[ChrisyJones]

Thank you Gayanthri

I was emailed the link to upload the corrupted file and the team had it done within hours.  I appreciate the quick repair.

Cheers Chrisy