Payment summaries not e-mailing from MYOb

[Karen251]

Hi,

Is anyone else having trouble e-mailing Payment Summaries, I work for a couple of different businesses and have processed Payment Summaries but they are not e-mailing.   Invoices and statements are but not the payment summaries, any clues as to what might be going on?

[Vanessa24]

This is reported to be an issue with the online files but I can't email mine and we are not online.

Nor can I save the Empdupe file - any suggestions??

[DiG1 · Accepted solution]

There is a known issue with sending them out and has been for a few days. The work around is to save as PDF and then attach to email or untick send from AccountRight. No update on when it will be fixed have been issued even though it has been several days since problem was noted.

[Karen251]

Oh Poo - I've tried so many times, hope the poor employees aren't going to get ten copies when it's fixed.

Not that happy about having to do the PDF thing as I have about 50 to send, feel sorry for people who have even more. 

[Theresa_D]

Hi @Vanessa24 @Karen251 @DiG1 

Thanks for your posts.  We are still working on resolving this, it is currently only the payment summaries with this issue.  To receive information on updates I suggest subscribing to Steven's post--AccountRight online emailing not sending (68/06/19).  You can subscribe by going to the vertical ( . . . ) and clicking the subscribe button. 

We appreciate your patience while we resolve this.  If this resolves your inquiry please mark "Accept as Solution" so other users can find this post easier. 

[Karen251]

I'm probably a bit dumb but I don't understand what you mean by going to the 'vertical' to follow Stephen's posts?  Any mor clearer instructions?

[DiG1]

Hi

If you go to 

https://community.myob.com/

Under alerrts at the top pf the page you will see the post Click on that. On the right above where it says Friday  click on the 3 buttons (they are the verticals), then click on subscribe

[Karen251]

Got it - Ta

[MargSI]

My invoices and remittances are not emailing today. Is there a problem with this?

[MyBern]

Having the same problem and other than the message on Myob when calling no one knows what is going on. Have reverted to Photo's of the Reports and email them as PDF files. End of the year and weekly pays are become quite a problem. Not sure why ???