Payroll Crash - System Wide Error with Employee Cards (MYOB AR)

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Ultimate Partner BooksInTheCloud
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Payroll Crash - System Wide Error with Employee Cards (MYOB AR)

Hi there,

 

I think there is a issue with MYOB payroll on all files at the moment.     When I try and click into the employee card file i get this error.   I have tried it on three different company files and the same error occurs.   Client logged in from their end on a different PC and different location and same error occured. 

 

I have attached Error Log.   @Steven_M @Haydes @Suja_P

 

Payroll Error.jpg


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Renae

@renae2peas
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Partner DoggedBooks
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Re: System Wide Error with Employee Cards (MYOB Payroll)

Yes, same problem here. Cannot process payroll, cannot access any card file in any MYOB file. Urgent fix needed!

Experienced Cover User Laura_HTS
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Re: Payroll Crash - System Wide Error with Employee Cards (MYOB AR)

yes. we cant access any card files here either.

MYOB Product Team Haydes
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Re: Payroll Crash - System Wide Error with Employee Cards (MYOB AR)

Hi @BooksInTheCloud@Laura_HTS & @DoggedBooks

 

We're currently facing a problem with online AccountRight files where Users cannot open Card Files or record Spend Money or Payroll transactions.

 

This is something the team are working to fix as soon as possible.

 

As this only affects company files that are online, a workaround at current is to check out the company file. For instructions on this, see our support note: Work offline (checking out and checking in)

 

 

We will be making updates on this issue on this post: Unable to open a card in AccountRight 2018.4.1 (online files)

 

If you are signed into the Forum, you can subscribe for notifications by clicking the Subscribe button in the top-right.



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
MYOB Product Team Haydes
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Re: Payroll Crash - System Wide Error with Employee Cards (MYOB AR)

Hi @BooksInTheCloud@Laura_HTS & @DoggedBooks

 

Our team have reported that they have resolved the cause of the problem and it should now be working as expected.

 

If you're still working online; I suggest closing and re-opening AccountRight and check if you can now resume your work.

 

If you have checked out your company file, you can find steps on checking back in on this support note: Work offline (checking out and checking in)

 

 

If you still have any problems, please let me know.



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team

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