Payroll Employee bank details change

[manning]

Can someone please advise why the bank details dont update on a previous dated payrun for an employees pay.  I have had employees give me the wrong bank details so it's rejected by the bank when I've done the import.  Instead of redoing the pay I have deleted the bank file & redone it excluding the incorrect employees pay with the wrong bank details so it balances in the bank rec.

When I have updated the payment bank details on the employee card and redo a batch payment with the initial pay that was input it's keeping the old employee bank info not the updated bank info.  

I have to delete & redo each pay that had the wrong bank details. 

If this could be fixed it would be great.

Further to me trying to redo each pay and paying with the new bank details it is still bringing up the old bank details.  HELP PLEASE.

[GDay53 · Accepted solution]

@manning

Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

When you update details on an employee card it will only update anything created after you do the update not payruns created before.

You need to go back and delete the employees pay and redo it so the new details are entered.

Then it should go through for you.

[Stuart_W]

Hi @manning

When we make a transaction and assign it to the electronic payment register , we also incorporate payment details of the attached card file into the transaction itself. When we update the payment details for a card file, it will not automatically update the payment details for the transactions already in the register, as they have been embedded within the transactions themselves.

So, as @GDay53 has said, to change the payment details of a transaction assigned to the electronic payment register, we do need to delete that transaction and re-do it, as that will re-incorporate the new payment details into the transaction that we can then include in a bank file. At this stage this is a functioning of the software at a fundamental level, and would be extremely difficult if not impossible to change without changing how the software works entirely.

I hope this helps answer your question, and please do reach out if you need any further assistance at all.