Payroll Error

[Jen1109]

I have processed a pay for several staff and was then told one of the casuals had not worked for the week - I went into reconcile accounts and found the Electronic Payment and deleted the transaction, I then went into the Electronic Payment and deleted the Employee in question. I re created the Bank File and the correct amount to pay is sitting in my Bank Feeds - BUT it wont find the transaction to match it to ? Where have I gone wrong and what step have I missed please, I am relatively new to MYOB Payroll so finding it a bit hard to fix errors correctly.

[Melisa_D]

Hi @Jen1109, 

Thank you for your post and welcome to the Community Forum ! Can you please clarify which side the transaction is appearing in Bank feeds, is it the Bank statement side or Your transactions side ? If it is appearing on your transactions side can you please change the Display transactions filter to either hidden or approved. Does the transaction appear ?

Please do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[Jen1109 · Accepted solution]

hi Melisa

the transaction is sitting as a withdrawal so on the bank statement side 

[Melisa_D]

Hi @Jen1109, 

Thanks for confirming that. I can see that you've accepted your post as a solution, has this been resolved ? 

Please do let me know, I am happy to assist. 

[Jen1109]

thanks Melisa_d - yes it has now been resolved -