Payroll Reporting Centre Not Loading

[PJC]

Hi,

I get an error message when trying to access the Payroll Reporting Centre. Can you please advise how I can again access.

Regards,

PJC

It reads:

Something went wrong at our end

Sorry about that. You'll need to come back later and try again.

[ChrisMYOB]

Hello @PJC 

Are you able to please send a console log when the error pops up. I have linked our Help Article which will give instructions on how to get the console log. 

Once you have done that, are you able to please try logging into the web browser version of AccountRight at app.myob.com in your Google Chrome browser and see if the same issue happens?

Please let me know how you go.

[PJC]

Hi Chris,

Diagnostic Log attached.

The web browser version works.

Regards

PJC

[ChrisMYOB]

Hello @PJC 

I have sent you a Private Message. You will be able to check this by clicking on your avatar in the top right and selecting the mail icon.