Partner Zone

Payroll Reporting Centre Not Loading

PJC
Experienced User
12 Posts
Experienced User
Experienced User

12Posts

1Kudos

0Solutions

Payroll Reporting Centre Not Loading

Hi,

I get an error message when trying to access the Payroll Reporting Centre. Can you please advise how I can again access.

Regards,

PJC

 

It reads:

 

Something went wrong at our end

Sorry about that. You'll need to come back later and try again.

 

3 REPLIES 3
ChrisMYOB
MYOB Moderator
1,133 Posts
MYOB Moderator
MYOB Moderator

1,133Posts

77Kudos

131Solutions

Re: Payroll Reporting Centre Not Loading

Hello @PJC 

 

Are you able to please send a console log when the error pops up. I have linked our Help Article which will give instructions on how to get the console log

Once you have done that, are you able to please try logging into the web browser version of AccountRight at app.myob.com in your Google Chrome browser and see if the same issue happens?

Please let me know how you go.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

PJC
Experienced User
12 Posts
Experienced User
Experienced User

12Posts

1Kudos

0Solutions

Re: Payroll Reporting Centre Not Loading

Hi Chris,

 

Diagnostic Log attached.

 

The web browser version works.

 

Regards

PJC

ChrisMYOB
MYOB Moderator
1,133 Posts
MYOB Moderator
MYOB Moderator

1,133Posts

77Kudos

131Solutions

Re: Payroll Reporting Centre Not Loading

Hello @PJC 

 

I have sent you a Private Message. You will be able to check this by clicking on your avatar in the top right and selecting the mail icon.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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