Payroll Zero Entries crash program

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Peterll
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Payroll Zero Entries crash program

After entering zero pay entries for leave carry overs to a new file, Account Right Plus crashes when I try to open the transactions. This may be caused by a problem linking MYOB to an old email server. Can you help?

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Melisa_D
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Re: Payroll Zero Entries crash program

Hi @Peterll

 

Thank you for your post. Can I please confirm if you get any error messages when the program crashes ? If this happens again, can you please retrieve the diagnostic log of the file when this happens and attach it to this post so I can investigate. 

Cheers,
Melisa

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Peterll
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Re: Payroll Zero Entries crash program

Here is the file. It crashes every time we attempt to open the zero value files

Melisa_D
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Re: Payroll Zero Entries crash program

Hi @Peterll

 

Thank you for the error log. If you're file is online I have a script I can run over your file that may fix this, can you please send me a private message with the following information:

  • Your full name and email address 
  • Serial number 
  • File ID (This can be found by going to Help > About MYOB AccountRight)

Cheers,
Melisa

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Melisa_D
10,735 Posts
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Accepted Solution Solved

Re: Payroll Zero Entries crash program

Hi @Peterll

 

Thank you for working with me via private messages, glad to hear that this has been resolved. 

 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

Cheers,
Melisa

MYOB Community Support

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