Payroll error

[Shivani]

Hello all,

I have just taken on a new client and trying to sort out their payment summary to employee. I have noticed that on quite a few occasions client has paid to employee (through spend money) instead of processing payroll. What would be the correct way to rectify this mistake.

Thanks,

Shivani

[Steven_M · Accepted solution]

Hi @Shivani 

Payment summaries will pick up all the pay history for the employee's cards, the pay history coming from payroll transactions. So going forward do ensure that if you are recording a pay for an employee that you use the Process Payroll functionality and not Spend Money.

In terms of your situation you do have three options available to you:

• Option 1: Delete all the Spend Money transactions recorded incorrectly, reprocess those as Payroll transactions (probably the more correct but longest way to correct the situation)
  
  
• Option 2: Work out what has been paid to the employee in those Spend Money transactions, navigate to the pay history of the employee (Card File>>Cards Lists>>Select the employee's card>>Payroll Details>>Pay History (LEFT-hand side)>>Show Pay History for year to date) and manually enter the desired amounts against the payroll categories.
  
  
• Option 3: Similar to option 2, work out what has been paid via Spend Money. On Step 7: Review Payment Summaries, select the arrow next to the employee's name. Within this window, you can manually overtype the values, so you could enter those Spend Money amounts in addition to what is already listed. Note: These values are reported across to those payment summaries so you want to make sure that the values that are listed are correctly typed, maybe have a colleague check them after you enter them. 

[Shivani]

Thank you Steven. 

Regards,

Shivani