Payroll fault on MYOB for years, please fix it. Employee standard hour

[prompt]

Hi guys

Please please fix this problem, it has been few years.

Every time if i make some changes on employe card.  the employee standard hours will change back to default. (or you call it the setting from wage) 

it really cause sooo much trouble,

imagine that 

someone just update his colleague's contact number, the thing you company charge us $127 per month automatically changes the pay! and noboday realised that, 

then payroll officer just processes this pay.

money just paid out with no reason.

boss is not happy, someone must take the responsibility.

finally we decide to blame on MYOB

[Steven_M · Accepted solution]

Hi @prompt 

When processing an employee's pay the system will use the timesheet hours plus and standard pay hours. The standard pay for an employee is located in the Payroll Details>>Standard Pay section of the employee's card. The standard pay will pull information from the employee's default wages and other payroll category information.

What can happen is that due to the fact that the standard pay information on the employee's card is a calculated value from the wages information if a user updates that information the standard pay will be refreshed. Should changes to the wages be required, we do recommend that users review the standard pay of the employee prior to closing the card.

In saying that, if you would like to see this area look into I would recommend showing your support for Card: Employee's Standard Pay - Don't automatically refresh when wages changes are made on the AccountRight Idea Exchange.