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Payroll reporting Centre not working

Sridevi
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Payroll reporting Centre not working

Dear team,

 

Payroll reporting Centre is not working for us for the past one week. It shows the attached error. 

 

Request resolution on this.

 

K.Sridevi

Payroll reporting centre error.JPG
14 REPLIES 14
TH-RC
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Re: Payroll reporting Centre not working

We are experiencing the same error for over a week now as well. Would like to see the solution too.

Melisa_D
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Re: Payroll reporting Centre not working

Hi @Sridevi@TH-RC

 

Thanks for your posts. This is being looked into by our teams, they have found in some of the of the cases that this is caused by out of date Windows versions and security certificates. If you're still receiving this error can you please retrieve the diagnostic log of the AccountRight file after this error has appeared and attach it as a .TXT file to this thread so I look into that error log. 

Cheers,
Melisa

MYOB Community Support

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NCamilleri
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Re: Payroll reporting Centre not working

Hi

I think Ive attached the diagnostic log, my payroll reporting centre has not been working for two weeks now.

Thanks

RMEM
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Re: Payroll reporting Centre not working

Has this been looked into / resolved as yet?  I have had the same issue for the past 3 days

Sridevi
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Re: Payroll reporting Centre not working

No. it is not working 

tonina
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Payroll Reporting unable to lodge to the ATO

Hi

Went to send my payrolls to the ATO and gives a message " Something went wrong at our end"


Do you know when this will be fixed so i can send my payrolls to the ATO?

 

Cheers

Tonina Dipilato

 

Melisa_D
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Re: Payroll reporting Centre not working

Hi Everyone, 

 

Our team are investigating a number of reports from customers encountering a "Something went wrong at our end" message when accessing the Payroll Reporting Centre. We have commonly seen it occur in the desktop edition of AccountRight.

 

A workaround, while we do investigate, is to ensure that your company file is stored online and to use the web browser interfaceWhile this is not involved in the situation and related to it, it is worth mentioning that for Single Touch Payroll (STP v2) reporting you do need to store the company file online. The deadline for Single Touch Payroll v2 is 1st January 2023 - which is coming up quickly.

 

At the moment this is still currently being investigated and we don't have any further information that we can provide for a resolution and timeframe of that.  When we have more information we will update you.

In the meantime, as been mentioned, we are keen to know what version of Windows people impacted by this situation are using and whether they have had any recent Windows updates installed. This is passed onto the required team to help diagnose the situation impacting users.

Cheers,
Melisa

MYOB Community Support

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NCamilleri
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Re: Payroll reporting Centre not working

Windows 8.1

SteveR
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Re: Payroll reporting Centre not working

We have the same issue on multiple pcs.

AccountRight 2022.8

Windows 10 Pro Version 21H1

 

Steve Rose

Perth WA

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