Payslip not being received by one staff member

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
pinnaclebk
2 Posts
Cover User
Australia
Cover User

2Posts

0Kudos

0Solutions

Solved: Go to Solution

Payslip not being received by one staff member

Hi,

I pay about 12 staff weekly and for some reason only one of those staff members is not receiving her payslip. She was receiving them last year but not this year. Neither my Outlook system or her gmail address is coming up with an error message. The only way she receives it is if i go back into the sent item from my Outlook and re-forward it to her so she receives it.

1 REPLY 1
Komal_S
MYOB Moderator
8,280 Posts
MYOB Moderator
MYOB Moderator

8,280Posts

741Kudos

1,164Solutions

Accepted Solution Solved

Re: Payslip not being received by one staff member

Hi @pinnaclebk 

 

I have sent you a private message with the email address from which payslips are generally sent when using online emailing. Can you please confirm that this email address is not blacklisted accidently by your employee? If it is, they would have to whitelist it and then they would be able to receive the payslips.


The fact that they do receive emails when you send them from Outlook clearly points out that their email server has blocked AccountRight's email address from receiving emails.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post