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Payslips and Invoices are winmail.dat files instead of pdf's on ios devices

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DeeDee
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Payslips and Invoices are winmail.dat files instead of pdf's on ios devices

Help please... 

After an upgrade to my AccountRight Plus last week (June 30 2017) to Version 19.14 on Windows 10 Outlook 2016 all of my payslips/invoices are now sending as a winmail.dat file instead of pdf.

A lot of our employees and customers use their IOS devices to check their payslip/invoice and their payslip/invoice that is now in winmail.dat format will not open on these devices.

I have searched the forums and have tried to "change in Oulook from HTML to plain text format"..... nothing has helped.

Can someone please help me as it time consuming to save each payslip/invoice and send them individually.... 

All help would be greatly appreciated.

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Partner NikkiParsons
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Re: Payslips and Invoices are winmail.dat files instead of pdf's on ios devices

MYOB Moderator JakeN
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Re: Payslips and Invoices are winmail.dat files instead of pdf's on ios devices

Hi @DeeDee,

I see that @NikkiParsons has tried answering this post.

I have also answered your other post here: winmail.dat

Cheers,
Jake

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DeeDee
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DeeDee
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Re: Payslips and Invoices are winmail.dat files instead of pdf's on ios devices

Thank you Jake yes this worked!!! Can you please let your collegues know about this because the goose chase I've been on has been terrible.

 

I was told (by MYOB) to purchase the new Outlook 2016 ( I was previously on Outlook 2010) This didn't work. Then the next person told me to follow the link that Nikki posted above, this also didn't work. I was then told to contact Microsoft as it's an Outlook problem they spent time on my computer remotley and said it isn't a Microsoft Outlook problem its MYOB. Again I called MYOB and again they said this isn't a common problem and it's definatley Outlook. 

 

Thank you Jake, I send out a lot of invoices and having to save the invoices individually has been a nightmare.

 

 

MYOB Moderator JakeN
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Re: Payslips and Invoices are winmail.dat files instead of pdf's on ios devices

Hi @DeeDee,

Thank you for letting me know about the goose chase you have gone through and that I was able to resolve the issue you were having.

 

I have since passed on these details and the resolution to the relevant people.

 

If you come across any other issues please feel free to let post about those so we are able to help.

 

 

Cheers,
Jake

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