Provide valid employee membership number

[DebbieTree]

I keep getting a red x error please provide valid employee membership number when trying to process super payment

[Komal_S]

Hi @DebbieTree 

This error generally means that the membership number does not follow the member rules for the super number it's linked to. So we can investigate this further, can you please send us your serial number, superfund name for the employee, and their employee membership number by a Private Message.

[DebbieTree]

Good Morning Komal

Thank you so much for your reply.

As requested 

Serial number is *** (RRR Transport) 

Superfund name CFS FRISTCHOICE PERSONAL SUPER

Empoyee Membership number *** (If it's the same number as their member number on Superannuation Standard Choice form)

Many thanks & look forward to your prompt reply

Debbie Tree

Personal information removed ^KS

[Komal_S · Accepted solution]

Hi @DebbieTree 

Thanks for this information.   

For this fund, the member number prefix must be  010.  Therefore, please make amends in the employee card for membership number and add 010 as a prefix before the existing member number and then save the changes.    Once this is done, go to the pay super screen again as the error should disappear.

Let us know should you have further questions on this.