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March 2023
March 2023
I am having trouble paying super and have been advised this is due to the change of USI for Australian Retirement Fund. I cannot find where to change the USI. It is not giving me this option in MYOB. Any help please.
Tereasa
Solved! Go to Solution.
March 2023
March 2023
Hi @Tereasa1,
Welcome to the Community Forum ! So I can check this can you please confirm the funds ABN and spin/usi number.
Cheers,
Melisa
MYOB Community Support
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March 2023
March 2023
ABN 60905115063
USI 60905115063003
The Australian Retirement Trust (previously Sunsuper)
Thank you
March 2023
March 2023
Hi I really need some help with this one. I am unable to phone tech support, as I cannot find a number that works, to get this sorted and have tried forums and youtube. Please can someone contact me to sort this out. Every day is costing money as the super NEEDS to be paid. Thank you
March 2023
March 2023
Hi @Tereasa1,
Looking at our MYOB Superfund list, the ABN and USI number is listed on our list, I've attached a screenshot below:
If you're having troubles paying to this fund, I'd recommend re-creating the super fund list in your file (making sure to rename the old fund list slightly different created so that this fund can be saved) and linking it to the employee. Can you then pay the fund ?
Cheers,
Melisa
MYOB Community Support
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March 2023
March 2023
Thank you Melissa, I set up a new fund and it still will NOT allow processing. I have also rerun a pay with zero for the end of the quarter to see if this will pick it up to allow payment. This did not work either.
Next suggestin? Thank you
March 2023
March 2023
Ok. I crossed my finger and toes and redid ANOTHER fund (third time lucky) and put my tongue out the right side of my mouth and it seems to have worked. The file has been submitted... yeah! Thank you for your support. Regards
Tereasa
March 2023
March 2023
Hi @Tereasa1,
Thank you for the update, glad to hear that has worked !
Do reach out if you need further help.
Cheers,
Melisa
MYOB Community Support
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