RE: Merger to Australian Retirement Fund- Change of USI

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Tereasa1
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

0Kudos

0Solutions

Solved: Go to Solution

RE: Merger to Australian Retirement Fund- Change of USI

I am having trouble paying super and have been advised this is due to the change of USI for Australian Retirement Fund. I cannot find where to change the USI. It is not giving me this option in MYOB.  Any help please.

Tereasa

 

7 REPLIES 7
Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: RE: Merger to Australian Retirement Fund- Change of USI

Hi @Tereasa1

 

Welcome to the Community Forum ! So I can check this can you please confirm the funds ABN and spin/usi number. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Tereasa1
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

0Kudos

0Solutions

Re: RE: Merger to Australian Retirement Fund- Change of USI

ABN 60905115063

USI 60905115063003

The Australian Retirement Trust (previously Sunsuper)

Thank you

 

Tereasa1
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

0Kudos

0Solutions

Re: RE: Merger to Australian Retirement Fund- Change of USI

Hi I really need some help with this one. I am unable to phone tech support, as I cannot find a number that works, to get this sorted and have tried forums and youtube.  Please can someone contact me to sort this out.  Every day is costing money as the super NEEDS to be paid. Thank you

 

Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: RE: Merger to Australian Retirement Fund- Change of USI

Hi @Tereasa1

 

Looking at our MYOB Superfund list, the ABN and USI number is listed on our list, I've attached a screenshot below:

image.png

 

If you're having troubles paying to this fund, I'd recommend re-creating the super fund list in your file (making sure to rename the old fund list slightly different created so that this fund can be saved) and linking it to the employee. Can you then pay the fund ? 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Tereasa1
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

0Kudos

0Solutions

Re: RE: Merger to Australian Retirement Fund- Change of USI

Thank you Melissa, I set up a new fund and it still will NOT allow processing.  I have also rerun a pay with zero for the end of the quarter to see if this will pick it up to allow payment.  This did not work either.

 

Next suggestin?  Thank you

 

Tereasa1
Contributing User
5 Posts
Contributing User
Contributing User

5Posts

0Kudos

0Solutions

Re: RE: Merger to Australian Retirement Fund- Change of USI

Ok.  I crossed my finger and toes and redid ANOTHER fund (third time lucky) and put my tongue out the right side of my mouth and it seems to have worked.  The file has been submitted... yeah!  Thank you for your support.  Regards

Tereasa

Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Accepted Solution Solved

Re: RE: Merger to Australian Retirement Fund- Change of USI

Hi @Tereasa1

 

Thank you for the update, glad to hear that has worked ! 

 

Do reach out if you need further help.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post