Reverse Pay Superannuation lock period

Highlighted
Contributing Cover User
7 Posts
Contributing Cover User
Australia
Contributing Cover User

7Posts

1Kudos

0Solutions

Solved: Go to Solution

Reverse Pay Superannuation lock period

I have been trying to reverse a superannuation payment in MYOB Accountright Payroll but I get the following error message: You can't record transactions dated in the lock period. The lock period is specified in the Security tab of the Preferences window.

My lock date is set to 1 over a month ago, I have also closed and reopened Accountright, but no luck.

1 REPLY 1
MYOB Moderator
34,783 Posts
MYOB Moderator
New Zealand
MYOB Moderator

34,783Posts

4,673Kudos

5,083Solutions

Accepted Solution Solved

Re: reversing superannuation payment entry error message record transactions dated in the lock period even though the date is well past the lock period

Hi @slug2012 

 

We are aware of an issue that does affect the AccountRight 20xx product range that when reversing a Pay Superannuation transaction a lock period message will appear. This is even if the date listed is well in advance of the lock period date, provided that a lock period is set the error will appear. The error has been passed across to our product team for closer investigation for an in-product fix. Currently, the workaround is to remove the lock period, record that transaction and then lock the period as intended.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post