Reversing MYOB Super Pay Transaction

Highlighted
Experienced Cover User
23 Posts
Experienced Cover User
Australia
Experienced Cover User

23Posts

25Kudos

0Solutions

Solved: Go to Solution

Reversing MYOB Super Pay Transaction

Hi,

 

We made a payment on 30.06.20 via MYOB Pay Super.  A single staff member's Voluntary Member Contributions included in that payment have been returned by the super fund on 04.08.20, but these need to be reprocessed. 

 

I am following the steps outlined in the MYOB post 'Reversing and reprocessing superannuation payments'  However, when I reach step 5 and attempt to enter the date 04.08.20, I receive an error that "You can't record transactions dated in the lock period...".  This is despite the locked period being prior to 01.07.17, some three years ago (see attached screen shot).  

 

Any advice on how I overcome this error, please?

 

MYOBSettings.png

 

 

 

2 REPLIES 2
Highlighted
MYOB Moderator
2,298 Posts
MYOB Moderator
MYOB Moderator

2,298Posts

249Kudos

359Solutions

Accepted Solution Solved

Re: Reversing MYOB Super Pay Transaction

Hi @M_Moar 

 

This is a known issue where a value in the lock period prevents the pay super reversal to be recorded , even though the dates are correct. This has been raised with the development team for a permanent fix. 

 

In the meantime, in order to get around this,  you'll need to turn off the lock period preference to be able to reverse the payment (Setup > Preferences > Security tab). After reversing the payment, you can turn the lock periods preference back on.

 
Let me know how you go on.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
Experienced Cover User
23 Posts
Experienced Cover User
Australia
Experienced Cover User

23Posts

25Kudos

0Solutions

Re: Reversing MYOB Super Pay Transaction

Hi Kormal

 

Yes, that worked.  Many thanks.

 

 

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post