Reversing a super payment.

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Reversing a super payment.

How do i reverse a super payment in Account Right? In manage payments there is nowhere to edit the payments. Am I missing something?

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MYOB Product Team
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Re: Reversing a super payment.

Hi @MrsTucker 

 

If you were going by this support note: Reversing and reprocessing superannuation payments - The Edit button would be clicked after opening the payment.

 

So if you go to: Payroll > Manage Payments > Click the arrow next to a payment, you should then see Edit menu in the top-left next to the File Menu.

 

You could also Right-Click and choose Reverse on that window.


Cheers,
Hayden
MYOB Product Team

Currently Working On:
Supplier Feeds | In Tray (Server)
MYOB Capture App | MYOB Invoices app
Previously Worked On:
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MYOB Support (Various roles - 2015-2019)

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Re: Reversing a super payment.

Hi Hayden,

 

I should have right clicked earlier!!!!

 

Thank you Smiley Happy

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Re: Reversing a super payment.

I've encountered another problem. Th date I need to use is 30th May but it says period is locked. 

 

Please advise as to what I need to do.

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MYOB Product Team
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Re: Reversing a super payment.

Hi @MrsTucker 

 

When reversing it's important to check the date you're reversing for as this should be when the amounts actually returned to your account. This is for reconciliation purposes.

 

If the amount returned to your account on 30/05 and that period is locked, you would need to unlock that period to continue to reverse it. Then follow the rest of the support note on handling this, then I suggest reconciling the period before locking the period again.

 

Although so I understand as much as possible; If the period is locked, can I ask if the account has been reconciled? And if so what is the need for reversing the super afterwards as this might put your bank balance out if you handled the returned Super amount differently than reversing it.


Cheers,
Hayden
MYOB Product Team

Currently Working On:
Supplier Feeds | In Tray (Server)
MYOB Capture App | MYOB Invoices app
Previously Worked On:
In Tray (Front-End) (2019-2020)
MYOB Support (Various roles - 2015-2019)

Experienced Cover User
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Re: Reversing a super payment.

@Haydes 

 

Thanks for your reply, I have fixed my problem Smiley Happy

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