Reversing a super payment

[Kerri66]

We have had a super payment returned and need to reverse the payment in 2019.4.  I have reversed the payment and now need to reprocess all the successfully paid transactions in Pay Liabilities however these entries aren't appearing in Pay Liabilities.  The only entries that appear are the unpaid super in the current period (I have selected the correct date range for the transaction I need to see).  As a double check I went to Pay Super and all the entries do appear here. 

I have performed this task several times on previous versions, is this a problem with 2019.4 or have I missed something.

[Melisa_D]

Hi @Kerri66, 

Thank you for your post, so I can assist can you please send me a private message with screenshots of the following information:

• The reversal transaction 
• The pay liabilities window 
• The pay super window showing the transactions

[Melisa_D · Accepted solution]

Hi @Kerri66, 

Thank you for sending through the additional information and working with our phone support team to resolve this. 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.