STP ATO settings to update email address

[Service]

Have followed instructions to update details but message says unable to do  try again!!!  Have been trying for a few days now.  Please advise  Thank you

[Melisa_D]

Hi @Service, 

Thank you for your post. To update your email address for Single Touch Payroll please do the following:

1. Go to the Payroll command centre and click Payroll reporting.
2. Click Payroll Reporting Centre.
3. If prompted, sign in with your MYOB account details.
4. Click the ATO settings tab.
5. Enter your updated details.
6. Click Update details.

If you're still experiencing issues can you please confirm the exact error message you're receiving or please provide a screenshot so I can investigate.

[Service]

<image deleted by MYOB Moderator>

[Melisa_D · Accepted solution]

Hi @Service, 

I have removed the screenshot as there was private information. Can you please troubleshoot the following and let me know how you go:

Note: please make sure you're restarting AccountRight after each step, once restarted please attempt to update the ATO settings. 

1. Reset Internet Explorer Default Settings
   Internet Options > Advanced > Restore Advanced Settings

2. Check Internet Explorer Settings:
   Ensure Internet Explorer version is version 9 or higher, you can check this by going to Internet explorer settings > About Internet Explorer
   If the version is 9 or higher try turning on the TLS 1.2 settings below.
   The following steps will turn on the TLS protocol, if you have any queries about your  system security please speak to your IT professional: 

   1. Open Internet Explorer
   2. Go to Settings
   3. Go to the Advanced Tab
   4. Restore advanced settings
   5. Scroll down near the bottom and select TLS 1.2 Only.
      Note: We have seen some computers have required all 3 ticked. TLS 1.0, TLS 1.1 and  TLS 1.2
      
      
      

3. Add as trusted Site:
   Internet Explorer options > Security > Trusted Sites > Sites > Type: "https://*.myob.com" > Add
   

4. Flush the DNS Cache:

   1.Press the windows Start key on your keyboard (between the Ctrl and Alt keys).

   2.In the search box, type cmd

   3.In the list of results, right-click cmd.exe and choose Run as administrator. A command prompt window appears.

   4.At the flashing cursor, type ipconfig/flushdns

   5.Press Enter on your keyboard. A confirmation message should be displayed stating Successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.

   6.After the confirmation message has been displayed, close the command prompt window.

5. Make Internet Explorer the default Internet browser
   Internet Explorer Settings > Programs > Make Internet Explorer default browser

6. Enable Access Across Domains:
   Internet explorer > Internet explorer options > Security > Trusted Sites > Custom Level > look for miscellaneous > Access across domains > Enable
   
   

Please do let me know how you go. 

[Service]

HI

It is has updated

Thank you for your help