STP Phase 2 - something went wrong error

[ChrisMYOB]

Hello @Julie80 

If you are still getting the screen that says there is a pause for setting up STP 2 are you able to please send me a Private Message containing the following:

• Business name
• Serial number
• Screenshot of the page with the message

[Precision21]

Hi Chris

I am trying to update the STP Phase 2 and it has given me the following error code

5f3e4c0a-8bff-428f-a51f-f65be703c6f5

I had 185 employees to update to Salary & Wages and I ticked them all then updated all our payroll catergories for which there are probably 60-80 different catergories and I got an error message.  when going back to my MYOB account it looks like it updated the Payroll Catergories but not Employees.  Can you please assist?  I have tried to tick just 10 employees to see if it would update them (rather than the whole 185 again) but I still get the same error.

thanks

[Princess_R]

Hi @Precision21 

Thank you for your post. If you have the same issue with the other posts here in accessing STP 2, kindly check the Set up menu >> User access >> check if the this user will sign on with a my. MYOB account (recommended) is ticked,  to be able  to access the STP 2 in a browser. See the sample screenshot below:

If you are having different error message, could you send me the screenshot, so I can take a look.

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

[Kaybe24]

Hi I'm currently trying to setup STP phase 2 and I keep getting the something went wrong error code. I've tried logging in through chrome and I'm still getting the same thing. We only have 7 employees but unsure why I can't even get passed the moving to browser part

[Princess_R]

Hi @Kaybe24 

Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

You weren't be able to log in a browser version if you haven't tick the option "this user will sign in on my. MYOB account". Could you please check your access, go to Set up menu >> select User access >> highlight the user and tick the option  "this user will sign in on my. MYOB account".

If the issue still persist, please send me a Private message with the following information, so that I can take a look into this for you.

• Serial number
• Your full name and email address 
• Business Name

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

[JohnCertifier]

Hey Chris

This fact is incorrect as I only Contain 2 employees and this error still occurs.

[Doreen_P]

Hi, @JohnCertifier 

Thanks for your post, and welcome to the MYOB Community Forum.

Which window did you receive the error message? Please clear the browser cache and try to use a different web browser. Also, try it with an incognito window. We are aware that there are some users having an issue with their account and receiving the same error message. Our team is currently working through stabilizing services. Rest assured that the team is working to resolve this right away. In the meantime, kindly refer to this MYOB Community Forum post to get an update about the issue. We truly appreciate your understanding and patience.

Best regards,

Doreen

[JohnCertifier]

Good morning Doreen 

CASE: 01435115

Reference is made to the STP Phase 2 reporting error  "Something Went Wrong" when Linking the User ID in the Browser.

I have followed the instructions provided and it appears this is not the solution and the failure to report in compliance with ATO continues

The ATO has advised that penalties shall apply and  I require urgent assistance.

Please manage to resolve my issue forthwith and I am awaiting your call  0413836677.

Should anyperson have insight to this error I do appreciate a phonecall.

Kind Regards

John

[Doreen_P]

Hi, @JohnCertifier 

Thanks for getting back to us.

Since you are receiving an error message when linking a User ID, kindly follow the steps provided below:

Make sure that the email you are using when logging into your MYOB account is entered from the User Access window. To check this, go to AccountRight > Click Setup menu > User Access > Manage Users tab > Highlight your User ID from the Company file users > Once highlighted, check if the box is ticked for "This user will sign on with a my.MYOB. account", kindly tick that box then enter your email address > Click on Save and Invite User. A screenshot is attached below that will serve as an example of how it looks from that window.

                                        

Please let us know if you require any further assistance with this. We are delighted to assist you.

Best regards,

Doreen

[JohnCertifier]

Good afternoon Doreen

CASE 01435115- NOT RESOLVED

Thankyou for this reply

Attached is the Screenshot precisely following the instructions once again.

The Same error message " Something Went Wrong" appears when proceeding to the Browser.

Your most prmpt attention is appreciated.

Regards

John