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July 2019
July 2019
Solved! Go to Solution.
July 2019
July 2019
This error is commonly caused by Internet Explorer and network settings.
If possible, I'd first try connecting the computer to a different network, such as mobile hotspot or WiFi. This is works then the issue is at the network level. Please also try on a different computer, if the file is stored on a server, please access the file locally (back it up then restore it to local library)
If the issue persists, please close AccountRight, then try the following steps. I understand that you may have already tried a few of these steps, please do still try them again/settings are already done accordingly:
1. Ensure Internet Explorer version is v9 or higher
2. Make Internet Explorer the default internet browser.
3. Add as trusted site:
- Right click on the error page > select properties
- Update the trusted site through IE options > Security > Trusted Sites > Sites > Type: "https://*.myob.com" > Add
4. With v9 or higher, check the Internet Explorer settings, and enable access across domains. Please find the instructions in the FAQs section on this Help page - Connect to the ATO for Single Touch Payroll reporting
5. Flush the DNS cache
- Press the Windows Start key, in the search box, type cmd
- In the list of results, right click cmd.exe and choose Run as administrator.
- At the flashing cursor, type ipconfig/flushdns, press Enter
- A confirmation message should be displayed stating Successfully flushed the DNS Resolver Cache. If not, repeat steps 4 & 5 and ensure the command is typed correctly.
- Close the command prompt window
Please make sure AccountRight is closed during each step. You can restart AccountRight after each step to check if it's working, or complete all steps then try again. Please do let us know how you go.
Kind regards,
Clover
MYOB Community Support
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July 2019
July 2019
I am also having this problem. Followed all of these steps and still doesn't work
Incredibly frustrating and shouldn't be such a big issue to fix.
I have not had any trouble with any other accounting software with the STP compliance and finalisation
July 2019
July 2019
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