STP reporting

Partner Julie_A_C
3,183 Posts




STP reporting

A word of warning and a suggestion.


I went to a client today who I had set up for STP and from the first of July to 4th of August all reports were sent and accepted at the ATO.


When I checked her payroll reporting centre today I found all the weekly pays since then had been rejected, resaon being that the ATO had not been notified of the software provider.  I went through the steps again using my BAS agent number, client is on my client list and my agent number has MYOB as one of my software providers.  This did not fix the problem and I had to ring the ATO to get the client sorted out.


This happened to another one of my clients some months ago as well as she also had to ring the ATO to get the software providor noted again.


I do not know and neither the ATO or MYOB could say if it was a MYOB or ATO problem.


Most small business people doing the STP reporting will assume that the retuen has gone through and not know to check the payroll reporting centre regularly.


MYOB needs to have a system in place where there is an email sent to the business to say that the return has been rejected.


This is not an impossibility as the online program payroller does this so MYOB needs to be more user friendly and assist businesses to make sure the ATO obligations are being met.


I have posted this suggestion in the idea exchange so if you agree please vote on it so we can get MYOB to do it.


Julie Carter AIPA, BBus(Acctg),
MYOB Professional Partner, Registered BAS Service Provider
Associate Member of Institute of Public Accountants
Member Association of Accounting Technicians
ph: 0417 927 654 email:
JAC' of All Trades Bookkeeping (Servicing from Leederville to Pinjarra, Fremantle to Armadale WA)
MYOB Moderator Steven_M
33,532 Posts
MYOB Moderator
New Zealand
MYOB Moderator




Re: STP reporting

Hi @Julie_A_C 


Provided the MYOB Software and the ATO are in sync a pay event should not be rejected and be accepted by the ATO. Should there be a situation where that pay event is rejected the MYOB Payroll Reporting Centre will report that pay event as been rejected (not accepted) with an error code, that error code can be used to identify the rejection reason. Our Help Article: Fix rejected reports in Single Touch Payroll goes through the most common of those rejection codes.


In the majority of cases, the rejection of a pay event occurs quickly and will not show accepted thus an email notification to indicate that is not necessary. However, we could look at utilise an email system to alert users should it be rejected after a period of time. It is not something that we are actively considering at this stage with the payroll reporting centre but may be considered in the future.

Kind regards,

MYOB Community Support

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